It has now been more than a month that we have moved in our new house and we are absolutely thrilled. It was a long process from start to finish and we would both like to congratulate you on the way you handled it.
You listened to us from the very beginning, considering that the contemporary style of our home was a bit of a challenge. You led us through all the choices to make, in a timely fashion, giving us ample time to make our decisions. When you were not in agreement with some of our choices, you spoke your mind, and challenged us to look at it another way. We appreciated that as is allowed us to reconsider for the better. Also, if we were asking for a special task or choice, you would take the time to investigate it.
There are two major factors though that encouraged us to write this letter: the first is service and the second is quality. Service: because you were always available, even if you could not answer your phone, you would call us back promptly and answer emails quickly. You could always let us know the progress of our home upon request. Quality: because we appreciated that you work with some of the best trades; you would not compromise quality and workmanship over speed. In the long run and now that we are in our home, we see the small details.
Finally we thank you for finishing the work on time as you promised and especially following us the way you are doing with the small details to be finished after the handover.
This was our first house building experience and you made it a very good one!!! Thanks for all your help and we would be happy to recommend you at any time.
With kind regards,
Virginie and Steve De Mets